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returns

If you don't love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.

Return Policy

We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded (unless your refund request is received by us within 7 days of your receipt of the purchased item and the item is not a specially made item).

Choose from two ways to return:

Expedited Photo Returns

If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:

  • Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  • Attach your photos to an email and send them to returns@art.com. Please include your order number, item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
  • You will receive an email within 24-48 hours confirming that your photo return is being processed. If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.

Please note: Easy Photo Return is available for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Easy Photo Return is not available for some items, including Tapestries, Hand Painted Art, and Limited Edition prints.

If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

If a product is perfect, but not perfect for you, we invite you to return it for a full refund (minus shipping charges) by following these simple steps:

  • Complete the return request form on the back of the packing list included with your order.
  • Ship your item back to us at the address below in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
  • We typically issue your refund within 48-72 hours of receiving the package.

    Returns
    Art & Allposters
    De Voorde 40
    5807 EZ Oostrum
    The Netherlands

Regular Returns

We invite you to return your order for a full refund of the product cost (minus shipping charges) by following these simple steps:

  1. Complete the Return Instructions form on the back of the packing ship included with your order.
  2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.

    Returns Address

    Returns
    Art & Allposters
    De Voorde 40
    5807 EZ Oostrum
    The Netherlands

  3. We will typically issue your refund within 48-72 hours of receiving the package.